Refund and Return Policy

We are happy to replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please email us at Leather@cgcreations.com.au, and we will provide you with the return address and next steps.

As many of our products are made to order or personalised, we do not offer exchanges or returns for change of mind, incorrect sizing, or custom-stamped items. Please double-check your order details before finalising your purchase.

If you have any questions or concerns about your order, don’t hesitate to contact us—we’re here to help!

Customers are responsible for covering the cost of shipping when returning any items to us.

Please note that the time it takes to receive your replacement item may vary depending on your location and postal service.

For returns valued over $50, we strongly recommend using a tracked and insured shipping service. This provides peace of mind and protection in the unlikely event your return is lost in transit.

If you have any questions about the return shipping process, feel free to contact us—we’re here to help!

At CG Creations Leather, we take great care in packaging and shipping your order. However, if your item arrives damaged, we’re here to make it right.

What to do if your item arrives damaged:

1. Contact Us Promptly:
   Please email us at Leather@cgcreations.com.au within 7 days of receiving your order. Include your order number and clear photos of the damaged item and packaging.

2. Assessment:
   Our team will review your claim and may request additional information or photos to help us resolve the issue quickly.

3. Resolution:
   Once your claim is approved, we will arrange for a replacement, repair, or refund—depending on the situation and your preference.

Important Notes:

• Please keep all original packaging until your claim is resolved.

• Claims made after 7 days of receipt may not be eligible for replacement or refund.

Your satisfaction is important to us. If you have any questions about our Damaged Goods Policy, please contact us and we’ll be happy to assist you.

At CG Creations Leather, we want you to enjoy a perfect fit and the highest quality in your custom leather goods. To achieve this, it is essential that all measurements provided are accurate and taken according to our instructions.

Customer Responsibility:
We provide detailed measuring guides and instructions for all custom and made-to-order products. It is the customer’s responsibility to ensure that all measurements submitted are correct and follow our guidelines.

Incorrect Measurements:
If an item does not fit or meet your needs due to incorrect measurements provided by the customer, CG Creations Leather cannot be held responsible. We are unable to offer refunds, exchanges, or alterations for products made to incorrect measurements supplied by the customer.

Need Help?
If you have any questions or need clarification on how to take your measurements, please contact us before placing your order. We are always happy to assist to ensure you get the perfect fit.